Storm administration
Warning – long vent
As some of you may know, Melbourne Storm auctioned off the match worn player’s jerseys from the ANZAC Day game against the Warriors. I just adore Billy Slater and every time they auction off the player’s jerseys I always bid on his and always get outbid. This time I was not letting anything stop me – I was going to bid until it was mine. I paid a ridiculous amount of money and was the successful bidder. I paid straight away and sat back and waited for it to arrive. Fast forward two weeks – no sign of the jersey and no communication – I e-mail the club multiple times (no response) and eventually phone to find out what’s happening only to be told that the jerseys haven’t been signed yet and since Billy is now in Origin camp, it will be at least another two weeks. Fast forward another 2 weeks – still no sign of the jersey. More e-mails (no response) and phone calls – I get told it’s coming, you should have it by the end of the week.
I just got a phone call from Melbourne Storm informing me that they have LOST the jersey. FIVE WEEKS I waited patiently only to be told it has been lost. I was given two options – I could get another (non match worn) jersey for the SAME PRICE or a refund. I took the refund. I am furious and hurt and disappointed but most of all I am appalled at the complete and utter incompetence of the Melbourne Storm administration. If it were setting up the auction, I would have had all of the jerseys signed and ready to go when the auction finished so they could be dispatched immediately – but no, they string me along for five weeks.
Not happy! I am fast losing my patience with the poor administration.
Sorry for the long post but I had to vent somewhere before I exploded.
As some of you may know, Melbourne Storm auctioned off the match worn player’s jerseys from the ANZAC Day game against the Warriors. I just adore Billy Slater and every time they auction off the player’s jerseys I always bid on his and always get outbid. This time I was not letting anything stop me – I was going to bid until it was mine. I paid a ridiculous amount of money and was the successful bidder. I paid straight away and sat back and waited for it to arrive. Fast forward two weeks – no sign of the jersey and no communication – I e-mail the club multiple times (no response) and eventually phone to find out what’s happening only to be told that the jerseys haven’t been signed yet and since Billy is now in Origin camp, it will be at least another two weeks. Fast forward another 2 weeks – still no sign of the jersey. More e-mails (no response) and phone calls – I get told it’s coming, you should have it by the end of the week.
I just got a phone call from Melbourne Storm informing me that they have LOST the jersey. FIVE WEEKS I waited patiently only to be told it has been lost. I was given two options – I could get another (non match worn) jersey for the SAME PRICE or a refund. I took the refund. I am furious and hurt and disappointed but most of all I am appalled at the complete and utter incompetence of the Melbourne Storm administration. If it were setting up the auction, I would have had all of the jerseys signed and ready to go when the auction finished so they could be dispatched immediately – but no, they string me along for five weeks.
Not happy! I am fast losing my patience with the poor administration.
Sorry for the long post but I had to vent somewhere before I exploded.
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Storm Spirit
- Tropical Cyclone
- Posts: 2350
- Joined: Mon Sep 29, 2008 11:49 am
- Location: Under the Black Dot
I can really understand your hurt and frustration, however I think that the whole Club may be under the pump a fair bit at the moment with obvious events...so...it may not necessarily be indicative of how the admin will run all the time.
Remember this day, men, for it will be yours for all time
I'm always loathe to criticize the club and get ridiculed from my mates how much i stick up for them (yeah you Connor) but after reading mahoobla's post there's just no defending how they've handled this. We all know they're under a shit load of stress and pressure right now but they were also back when this auction was run and if they weren't in a capable position to run it then they shouldn't have. I mean it's one thing to keep fobbing off the winning bidder with little to no communication but how the feck do you lose the jersey? I mean how hard would it be to collect the jersey's, get them signed and wait for whoever the winning bidder is to send them off? To me something do just doesn't sound right there.Storm Spirit wrote: I can really understand your hurt and frustration, however I think that the whole Club may be under the pump a fair bit at the moment with obvious events...so...it may not necessarily be indicative of how the admin will run all the time.
Just as dissapointing i think were the options that were given to compensate for their cock up. At the very least they could've offered another match worn jersey from Bill, i know it's not the actual ANZAC day one but it's still match worn which is something. Mahoobla may not have even wanted that either which is fair enough but they should have at least given the option instead of an everyday jersey signed by Bill which any Tom Dick or Harry could get by getting their own jersey and getting it signed at training/after the game and i'm tipping it'd be a shitload cheaper! To me that's just a slap in the face and a joke.
Having said all that i'm not pointing the finger at the entire admin, i'd say there'd have been only one person who runs these auctions and lay the blame squarely at him/her. I know if it happened to me i'd be mightily pissed and dissapointed and i'd let whoever was in charge of it know all about it.
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Super Cronk
- Site Manager
- Posts: 9191
- Joined: Thu Jan 08, 2004 10:15 am
- Location: NSW
Always been slack with membership and communicating with its supporters...no surprise.
[img]http://img184.imageshack.us/img184/7238/stormef5.gif[/img]
[b]PROUD MELBOURNE STORM SUPPORTER[/b]
[b]PROUD MELBOURNE STORM SUPPORTER[/b]
Thank you all for your support and comments - up until now I have defended and supported the club with my whole heart but today I am feeling mighty unhappy.
I would have happily accepted an on-field presentation of Billy's game day jersey straight off his back!
I have written a letter which I am going to send to the club - but I'm not sure who to send it to - any ideas?? My husband suggested Dr Moody. I am going to send it registered post to ensure that SOMEONE gets it and signs for it. If nothing else I will feel better getting it off my chest.
My husband also suggested I write to Billy explaining the situation - he seems a fair and reasonable man and might come up with a compromise....
I'll keep you posted.
I would have happily accepted an on-field presentation of Billy's game day jersey straight off his back!
I have written a letter which I am going to send to the club - but I'm not sure who to send it to - any ideas?? My husband suggested Dr Moody. I am going to send it registered post to ensure that SOMEONE gets it and signs for it. If nothing else I will feel better getting it off my chest.
My husband also suggested I write to Billy explaining the situation - he seems a fair and reasonable man and might come up with a compromise....
I'll keep you posted.
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Cowbell-Mark
- Squall
- Posts: 189
- Joined: Wed Jan 20, 2010 9:19 pm
Mate, If i were you I's march my arse straight into the storm headquarters, because this is unacceptable...they are so god damn lucky to have us fans sticking around so you have every right to be fuming
I'm not sure which is more incompetent. Losing the jersey and the poor communication or letting you have your money without at least trying to offer a reasonable subsistute????????????????????????
Surely to keep the money they made, they should have offered you a meeting with Billy, or some extras, or a special game-day experience. Anything to keep you from asking for a refund.
Bad form. Poor treatment to a valued member and losing the money through an "I couldn't be lima lima lima duck' attitude.
Surely to keep the money they made, they should have offered you a meeting with Billy, or some extras, or a special game-day experience. Anything to keep you from asking for a refund.
Bad form. Poor treatment to a valued member and losing the money through an "I couldn't be lima lima lima duck' attitude.
2012 premiers. Legit.
Agree with you on all points.tugga wrote: I'm not sure which is more incompetent. Losing the jersey and the poor communication or letting you have your money without at least trying to offer a reasonable subsistute????????????????????????
Surely to keep the money they made, they should have offered you a meeting with Billy, or some extras, or a special game-day experience. Anything to keep you from asking for a refund.
Bad form. Poor treatment to a valued member and losing the money through an "I couldn't be *LIMA LIMA LIMA DUCK!*ed' attitude.
The club have lost the plot with member/public relations and it's a bloody shame.
I know it's 'in the past' but Reebs & Johnsy would NEVER have let something like this happen! They knew how to please the supporter base and didn't have to spend up to do it either!
I'm ashamed of the way the club is run now
When I want your opinion - I'll give it to you!
Thats very poor form,you guys have had your faith tested more than enough without stupid shit like this
"Absolutely trained to the minute"
Phil "Gus" Gould
"I will personally pay for those to touchies to go and visit OPSM for a checkup,id thought we'd reverted to gridiron for a moment there"
Desmond "Sorry" Hasler
Phil "Gus" Gould
"I will personally pay for those to touchies to go and visit OPSM for a checkup,id thought we'd reverted to gridiron for a moment there"
Desmond "Sorry" Hasler
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CooperCronk
- Monsoon
- Posts: 1610
- Joined: Mon Dec 22, 2008 3:34 am
- Location: Storm Land
If that happened we'd be hated even more, if that's possibleBrian wrote: Bring Back Reebs and Johnsy
They were great times at the club.
I hope this was just a once off because of the chaos at the club atm. but the matter should have been dealt differently and they should learn from this.